Terms and Conditions
1. About these terms and who we are
1.1 These terms govern your use of Clearvett, including the screening checker at screen.clearvett.com, the Remote ID check at idcheck.clearvett.com, Monitoring, reports and any related services (together, the Service).
1.2 Clearvett is provided by Clearvett Screening Ltd, registered in England & Wales, company no. 17540254 (we, us, our). We are registered with the Information Commissioner's Office (ICO), registration no. ZC284505.
1.3 You means the business or organisation that has been given access to Clearvett, and each person who logs in on its behalf. If you accept these terms for an organisation, you confirm you have authority to bind it.
1.4 The Service is for business use only. It is not offered to consumers.
1.5 Contact us at support@clearvett.com or +44 203 432 4771.
2. Accepting these terms
2.1 The first time you log in, you will be asked to accept or decline these terms. You can only use the Service if you accept them. If you decline, you will be logged out.
2.2 We keep a record of who accepted, which version, and when.
2.3 We may update these terms, for example when we add features, data sources or legal requirements change. If a change is significant, you will be asked to accept the new version at your next login. Continued use after accepting means you agree to the updated terms.
2.4 If there is a separate signed agreement between you and us, that agreement takes priority where it conflicts with these terms.
3. Your account and login
3.1 Each login is for one named person. You must not share your login, or let anyone else use the Service through your account.
3.2 Keep access to your email account secure, as it is used to sign in. Tell us straight away at support@clearvett.com if you think someone else has used your account.
3.3 You are responsible for everything done through your account, including searches, ID checks and reports.
3.4 Each user can see only the checks and ID checks they have run themselves.
4. What Clearvett does — and doesn't do
4.1 Clearvett is a screening and due diligence tool. It searches sanctions lists, politically exposed person (PEP) data, anti-money laundering, insolvency, law enforcement and adverse media sources, company registers, and checks identity documents, and shows you what it finds.
4.2 Clearvett supports your own checks. It does not replace them. You remain responsible for your own customer due diligence, risk assessments, record keeping and reporting under the Money Laundering Regulations 2017, the Proceeds of Crime Act 2002, sanctions law and any other rules that apply to you.
4.3 Results, scores, flags and AI-written summaries are information to help you decide. They are not legal, regulatory or compliance advice, and they are not a decision about whether to accept a customer. Every decision is yours.
4.4 A "no match" result means nothing was found in the sources checked at the time of the check. It does not prove a person or company is clear.
4.5 The Remote ID check compares a passport with a live selfie. It is not a certified digital identity service under the UK Digital Identity and Attributes Trust Framework, and must not be used where a certified provider is required (for example Right to Work or DBS checks).
4.6 A possible match must be reviewed by you before you act on it. Do not refuse, report or take action against anyone on the strength of an unreviewed result.
5. Acceptable use
5.1 You may use the Service only for lawful due diligence, compliance and risk management in your own business, about people and organisations you have a genuine reason to check (for example a customer, prospective customer, supplier, director or owner).
5.2 You must not:
- check people out of curiosity, or for personal, journalistic, harassment, stalking, discrimination or employment-vetting purposes not permitted by law;
- resell, share, publish or give access to the Service, results or reports to anyone outside your organisation, except your regulators, auditors or law enforcement where required;
- copy, scrape, download in bulk or build a database from the Service;
- try to get around credits, logins or security, reverse-engineer the Service, or interfere with how it works;
- upload anything unlawful, or ID documents or selfies of anyone who hasn't agreed to the check;
- "tip off" anyone in breach of the Proceeds of Crime Act 2002.
5.3 We monitor use of the Service, including which checks are run, by whom and when, to keep it secure, prevent misuse and meet our own legal duties.
6. Credits, fees and payment
6.1 Checks use credits. Each check costs the number of credits shown in the Service at the time (currently 1 credit per check, including each automatic screening check after a Remote ID check). Your credit balance is shown when you log in.
6.2 Credits are used when a check runs, whatever the result. Credits are not refundable. If a credit was used because of our error, we will add it back.
6.3 You can buy credits in the Service under Buy credits, or as agreed with you in writing:
- Credit packs are a one-off payment. Their credits expire at the end of the period shown when you buy (currently 6 months for Clearvett 100 and 12 months for Clearvett 250). The expiry dates are shown in the Service, and credits that expire soonest are used first.
- Monthly plans renew each month until cancelled. The plan's credits are added each month and unused plan credits do not carry over to the next month. You can cancel at any time under Manage subscription; the plan then ends at the end of the month already paid for.
- Credits we give you without charge, such as trial credits, do not expire unless we tell you otherwise.
6.4 Card payments are taken by our payment provider when you buy; we do not see or store your full card details. Any invoices we issue are payable within 30 days. Prices are in pounds sterling. We are not currently registered for VAT; if we become registered, VAT will be added where it applies.
6.5 When your credits run out, checks stop until more are added.
6.6 We may change prices with at least 30 days' notice. Credits you have already bought keep their value until they expire.
7. Data sources, accuracy and availability
7.1 Clearvett draws on official registers, government and regulator publications, court records, commercial data providers and published media. We do not control these sources and cannot guarantee they are complete, accurate or up to date.
7.2 Sources update on different schedules, and some may be temporarily unavailable. A check run while a source is unavailable may miss results from it.
7.3 We aim to keep the Service available at all times but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, add or remove sources and change features.
7.4 Tell us at support@clearvett.com if you believe a result is wrong. Where the error is in a third-party source, we will tell you who to contact.
8. Data protection
8.1 Who is responsible. When you run checks on people, you decide whom to check and why, so you are the controller of that personal data and we process it for you as your processor. We are the controller of your account details, login and usage records, and of the data sets we compile ourselves from public sources.
8.2 Your responsibilities. You must:
- have a lawful basis for every check you run, including a condition under the Data Protection Act 2018 for criminal offence data (such as preventing fraud or meeting regulatory requirements);
- tell the people you check, in your own privacy notice, that you use screening and ID-checking services;
- for Remote ID checks, send links only to people who expect them; the person must give their consent on our page before their passport and selfie are taken.
8.3 What we do. We process personal data only on your instructions and to provide the Service; keep it confidential and secure; use trusted sub-processors (for example hosting, email and AI providers) under written terms, a list of which is available on request; help you respond to data subject requests; and tell you without undue delay about a personal data breach affecting your data. Our staff are bound by confidentiality. Data is stored in the UK or EU; if a sub-processor transfers it elsewhere, we make sure UK-approved safeguards are in place. We will tell you before adding or replacing a sub-processor, so you can object. We will give you the information you reasonably need to show you are complying with data protection law. When your account ends, we delete your data at the end of the periods below.
8.4 Biometric data. The Remote ID check compares the face in a selfie with the passport photo. This is biometric data processed only to verify identity, with the person's explicit consent.
8.5 How long we keep it.
| Data | Kept for |
|---|---|
| Passport images and selfies (Remote ID) | 30 days, then deleted automatically |
| Remote ID check results | 5 years from the check |
| AML & Insolvency check records | 3 years |
| Activity log (who checked whom, and when) | 5 years |
| Monitoring lists and alerts | Until you remove the person, or your account ends |
8.6 This section 8 is our data processing agreement with you under Article 28 of the UK GDPR. Our Privacy Policy, at clearvett.com/privacy-policy, explains how we use your own account details.
9. Confidentiality and intellectual property
9.1 Treat results and reports as confidential and use them only within your organisation for the purposes in section 5.
9.2 We own the Service, its software, design, the Clearvett name and logo, and the data sets we compile. You get a non-exclusive, non-transferable right to use the Service during your account. Nothing else is transferred to you.
9.3 You may keep reports you generate for your own records, and share them with your regulators, auditors and law enforcement.
9.4 Third-party data remains owned by its providers and is supplied on their terms.
10. Liability
10.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
10.2 We are not liable for:
- decisions you make, or don't make, using the Service;
- errors, gaps or delays in third-party sources;
- loss of profit, revenue, business, goodwill or data, or any indirect or consequential loss;
- fines or penalties imposed on you for your own compliance failures.
10.3 Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
10.4 You will compensate us for losses caused by your breach of sections 5 or 8, including claims by people you checked without a lawful basis.
11. Suspension and ending your access
11.1 You can stop using the Service at any time by telling us at support@clearvett.com.
11.2 We may suspend or end your access straight away if you breach these terms, misuse the Service, don't pay, or if we must do so by law. Otherwise we will give you at least 30 days' notice.
11.3 When your access ends, your login stops working and Monitoring stops. We keep records for the periods in section 8.5, then delete them. Unused credits are not refunded.
11.4 Sections 4, 5.2, 8, 9, 10 and 12 continue to apply after your access ends.
12. General
12.1 These terms, with any order form or separate agreement, are the whole agreement between you and us about the Service.
12.2 You may not transfer your rights under these terms without our written consent. We may transfer ours to another company, for example if Clearvett is sold or restructured, and will tell you if we do.
12.3 If any part of these terms is found invalid, the rest still applies.
12.4 Neither of us is liable for delays caused by events outside our reasonable control.
12.5 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.